Booking Policy
Last Updated: 21 August 2026
1. Introduction
This Booking Policy sets out the terms and conditions for booking consultations and coaching sessions with Career Confidence Lab, trading name of Corinne Delacour (“we,” “us,” “our”).
By booking a session with Career Confidence Lab you agree to the terms set out in this policy. Please read it carefully before making a booking.
This Booking Policy should be read together with our Terms and Conditions and Privacy Policy, both available at www.careerconfidencelab.com.
2. How To Book
All consultations and coaching sessions are booked online through our booking system at:
cal.eu/careerconfidencelab/free-consultation
To make a booking you will need to:
- Select an available date and time from the calendar
- Enter your name and email address
- Confirm your booking
You will receive an automatic confirmation email containing your session details and a Zoom meeting link. Please check your spam or junk folder if you do not receive this within a few minutes of booking.
3. Free Consultation
Career Confidence Lab offers a free 30-minute initial consultation with no commitment or obligation.
The free consultation is an opportunity to:
- Discuss where you are professionally right now
- Understand what Career Confidence Lab offers
- Determine whether coaching is the right fit for your situation
At the end of the free consultation you will decide whether you wish to proceed with coaching. There is no obligation to continue and no sales pressure.
The free consultation is limited to one per person. Subsequent sessions are subject to agreed coaching fees.
4. Session Format
All Career Confidence Lab sessions are conducted online via Zoom video call. Sessions are one to one between you and Corinne Delacour.
Sessions are available in English and French. Please indicate your language preference when booking.
The Zoom meeting link is included in your booking confirmation email. You do not need a Zoom account to join — you can join via your web browser. However, we recommend downloading the Zoom app for the best experience.
Sessions are not recorded without the explicit written consent of both parties.
5. Cancellation Policy
5.1. Cancellation by Client
We ask for a minimum of 48 hours notice if you need to cancel or reschedule your session.
To cancel or reschedule use the cancel or reschedule link in your booking confirmation email. This is the fastest and easiest way to manage your booking.
Alternatively you may contact us at:
Sessions cancelled with less than 48 hours notice may not be eligible for a refund where a fee has been paid. Please refer to our Refund Policy for full details.
5.2. Cancellation by Career Confidence Lab
In the unlikely event that Career Confidence Lab needs to cancel a session, we will notify you as soon as possible by email and offer you the next available appointment at no additional cost.
If a rescheduled appointment is not suitable for you, a full refund will be issued where a fee has been paid.
6. Rescheduling
To reschedule your session use the reschedule link in your booking confirmation email. This allows you to select a new date and time from the available calendar.
We ask for a minimum of 24 hours notice to reschedule. Last-minute rescheduling requests should be sent to hello@careerconfidencelab.com and will be accommodated where possible.
Sessions may be rescheduled a reasonable number of times. Repeated last-minute rescheduling may result in sessions being forfeited without refund.
7. No-Show Policy
If you do not attend your session at the scheduled time and have not contacted us in advance, the session will be considered used.
We will send a follow-up email after a missed session. If you experience an emergency or unexpected circumstance that prevented you from attending, please contact us at hello@careerconfidencelab.com as soon as possible and we will consider your situation on a case by case basis.
8. Late Arrivals
If you arrive late to your session we will do our best to accommodate the remaining time. However sessions cannot be extended beyond their scheduled end time.
If you are more than 15 minutes late and have not contacted us, the session may be considered a no-show at our discretion.
If you anticipate being late please contact us in advance at hello@careerconfidencelab.com.
9. Technical Difficulties
In the event of technical difficulties affecting either party’s ability to participate in a Zoom session, we will make every effort to resolve the issue and continue the session.
If a session cannot proceed due to technical difficulties on our side, we will reschedule at no additional cost to you.
If technical difficulties are on your side, please contact us immediately at hello@careerconfidencelab.com and we will do our best to accommodate a reschedule.
We recommend joining your session from a stable internet connection and testing your Zoom setup in advance.
10. Recording of Sessions
Sessions will not be recorded without the explicit written consent of both parties.
If you wish to record your session for personal reference you must request permission before the session begins. Career Confidence Lab reserves the right to decline recording requests.
Any agreed recording is for personal use only and may not be shared, published, or distributed without the written consent of Career Confidence Lab.
11. Confidentiality
Career Confidence Lab treats all information shared during coaching sessions as strictly confidential.
We will not disclose information shared by you to any third party without your consent, except where required by law.
We ask that you also treat information shared by Career Confidence Lab during sessions as confidential.
12. Professional Boundaries
Career Confidence Lab provides career coaching services. Coaching is not therapy, counselling, or mental health support.
Career coaching focuses on professional goals, career direction, communication skills, and confidence. It is not a substitute for professional mental health support, medical advice, or legal advice.
If during the course of coaching it becomes apparent that professional mental health support would be beneficial, we will respectfully signpost you to appropriate resources.
Career Confidence Lab does not guarantee specific outcomes from coaching. Results depend on the individual’s effort, commitment, and circumstances.
13. Your Data and Privacy
When you make a booking, your name and email address are processed by Cal.eu, our booking system provider, and by Career Confidence Lab.
Cal.eu is hosted on EU servers and is GDPR compliant. Your booking data is used solely to manage your consultation and coaching sessions.
For full details of how we handle your personal data please read our Privacy Policy at www.careerconfidencelab.com/privacy-policy.
14. Contact Us
For any questions about your booking or this Booking Policy please contact us:
Career Confidence Lab
Trading name of Corinne Delacour
86 Wormholt Road
London W12 0LP
United Kingdom
Email: hello@careerconfidencelab.com
Contact form: https://www.careerconfidencelab.com/contact
Booking: https://cal.eu/careerconfidencelab/free-consultation
15. Governing Law
This Booking Policy is governed by the laws of England and Wales. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
LAST UPDATED
This Booking Policy was last updated on 21 August 2026.
We may update this Booking Policy from time to time. Any changes will be posted on this page with an updated date.